FAQ – Oxynome

OXYNOME offers two complementary routines: one dedicated to the face and one dedicated to the scalp.
Each treatment corresponds to a specific step in your routine. You can use the products individually or combine them for a complete ritual.
Find the benefits and usage tips directly on each product page.
Start with the Rebalancing Facial Cleanser to cleanse the skin and remove impurities.
Next, use the Facial Scrub at the recommended frequency, then finish with a few drops of Facial Serum.
Cleanse. Exfoliate. Moisturize.
Start with the Scalp Scrub to exfoliate and purify, then use the Rebalancing Shampoo.
Finish your routine with the Scalp Serum, no rinse required.
Exfoliate. Cleanse. Care.
OXYNOME scrubs are not intended for daily use.
The recommended frequency is indicated on each product sheet to adapt their use to your routine.
Yes. Each OXYNOME treatment can be used alone.
Our products have also been designed to be complementary and can be combined into a face or scalp routine.
Our treatments are developed with particular attention to their tolerability.
If your skin or scalp is particularly sensitive, we recommend that you consult the list of ingredients and the precautions for use of the product concerned.
OXYNOME products are designed and manufactured in France, with particular attention paid to quality, ingredient selection, and traceability.

Thanks to our partner Stripe, we accept credit cards (Visa, MasterCard, American Express), as well as Apple Pay and Google Pay.
Yes. Stripe is a certified and 100% secure payment solution. Your banking data is encrypted (SSL) and is never communicated to third parties.
If your order has not yet been shipped, please contact our customer service department as soon as possible: we will do our best to adjust it.
Once your payment has been approved, you will receive a confirmation email summarizing your order.
If you cannot find it, please check your junk mail folder.
Enter your promotional code in the designated field when placing your order.
The applicable discount will appear in your cart before payment confirmation.

Orders are generally prepared within 24 to 48 business hours, excluding weekends and public holidays.
Delivery time then depends on your destination and the selected shipping method.
Shipping costs vary depending on your destination and the chosen delivery method.
The exact amount is shown when you place your order, before payment.
Free delivery for purchases over €39, subject to applicable conditions.
We deliver in France and several European countries.
The available destinations and delivery methods for your address are automatically displayed during your order.
As soon as your order is shipped, you will receive an email with the information needed to track your package.

You have 14 days from the date of receipt of your order to exercise your right of withdrawal, subject to the exceptions provided for by the regulations.
For hygiene reasons, cosmetic products unsealed after delivery, in particular, cannot be returned when they fall under this exception.
Contact our customer service team, providing your order number and the products concerned.
We will provide you with the necessary information to complete your return.
In the event of a change of mind or the exercise of the right of withdrawal, return shipping costs are the responsibility of the customer, unless otherwise specified.
If you have received a damaged, defective, or incorrect product, please contact our customer service directly so that we can review your request.

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